Terms & Returns

Terms & Returns

All items on our website should be in stock and available for immediate shipping. However we cannot totally exclude the possibility that a particular product is no longer available, if there is a sudden run or demand. Should an item that you wish to purchase no longer be in stock or if there will be a delay before despatch, you will be contacted immediately.

 

Product Quality

We take care to describe our products correctly and to show photographs with good colour quality. If you believe that the website picture or description was inaccurate and you are dissatisfied with your purchase, please contact us immediately either on our website or at our Customer Services phone number.

 

Despatch

We aim to post within one working day from receipt of your order, though this period may be extended over a bank holiday. All items will be insured against damage or loss during posting.

 

Returns

If you are dissatisfied with any item and wish to return it, you must let us know within seven days of its receipt. The product must be returned undamaged in its original packaging and proof of posting should always be obtained. Where the return is because the goods were damaged, we will where possible supply a replacement. Otherwise on receipt of the returned item and our confirmation that the return has met the conditions in this paragraph, we will refund the purchase money in the manner in which we received it. We regret, however, that under normal hygiene rules we cannot accept return of earrings.

Any items returned after fourteen days of receipt will ONLY be eligible for a replacement or store credit, unless item is deemed as faulty or damaged.

 

Items Lost in the Post

If an item goes missing whilst in the post or a customer has highlighted to us that an order of theirs has not been received, outside the estimated time for arrival, a refund / exchange will only be given if the Royal Mail accepts the status of the parcel as missing. An investigation by the Royal Mail will then take place which can take up to 30 days.

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